1. What services do you offer?

We offer premium but relaxed and casual passenger driving services, including local trips, airport transfers, corporate travel, private tours, event transportation, and more. Our cars include electric SUVs, to cater to various client needs. We are not a limo, taxi/cab or rideshare service.

2. How can I book a ride?

Bookings can be made through our website or by calling our office We prefer booking at least 24 hours in advance to ensure availability. We prefer the 24 hours notice so that we can manage and route plan our trips in advance. We are not a ride-hailing or taxi service.

3. What are your operating hours?

As an accredited Non-Metropolitan Chauffeur Service, we are required to accept bookings in advance, either by phone or online. Our online booking system needs 24 hours' notice. However, if you call us during business hours (8am to 6pm, Mon-Fri), we can check if we have availability for short-notice bookings.

Our office / phone hours are Monday to Friday, 8:00 am to 6:00 pm

Our Driving hours are normally 8:00am to 6:00pm , 7 days per week but you may call us to check whether we have after hours availability.

4. Do you offer long-distance travel?

Yes, we provide long-distance travel services. Generally, these consist of Airport or Medical visits to Adelaide. Please contact us with your specific requirements for a personalised quote. We have fixed pricing for Airport and Adelaide runs. Our maximum distance we travel is 90 km from Goolwa PO.

5. Are your drivers experienced and licensed?

Absolutely. Our drivers are experienced and hold valid chauffeur driving accreditation and licencing. They are committed to providing safe, courteous, and discreet service.

6. Why do we charge a booking fee?

We charge a booking fee for *non-local lifts to recover part of our costs associated with the time and lost opportunity of getting to your pickup or dropoff location and then returning to base. For example, when picking up or returning passengers from Encounter Bay, we travel approximately 23 km to the pickup or drop off point. This takes about 25-30 minutes.

Our Booking Fee for Goolwa or HI (Postcode 5214) to Goolwa or HI (Postcode 5214) is waived as we are based in Goolwa.

Example: Pickup from Hindmarch Island Caravan Park : Drop off to Goolwa Shopping Centre - booking fees is waived. However, Pickup from Goolwa or HI to any other non Goolwa location will incur a booking fee.

*A local lift is defined as “In a one-way trip, the pickup location has postcode 5214 and the drop off location has postcode 5214

7. What is your cancellation policy?

Cancellations can be made up to 24 hours before the scheduled pickup time. Cancellations made less than 24 hours before the pickup time will incur a cancellation fee equivalent to the booking fee

8. Do you provide child safety seats?

Yes, we can provide child safety seats upon request. Please specify your needs during the booking process.

9. How are your vehicles maintained?

Our vehicles are regularly serviced and maintained to the highest standards to ensure safety and comfort. They are also cleaned and sanitised regularly

10. Do you offer corporate accounts?

Yes, we offer corporate accounts with flexible billing options and volume discounts. Please get in touch with our sales team for more information._

11. What measures are in place for COVID-19?

We adhere to strict health and safety protocols, including regular sanitisation of vehicles, health checks for all drivers, and compliance with local health guidelines. Our drivers are fully vaccinated.

12. Is there a limit on how much luggage I can bring?

Luggage capacity varies depending on the vehicle. Our current vehicles are medium-sized SUVs carrying 5 people including the driver. We have boot space for one or two large suitcases or a few smaller cases. Please inform us of your luggage requirements when booking so we can accommodate you appropriately.

12. How many passengers can we book for?

Our cars cater for four (4) additional people in one car. So five (5) people altogether, including the driver.

13. How many vehicles do you operate with?

We currently have one BYD Atto 3 Electric Vehicle, however, we plan on expanding our fleet in line with business growth.

14. What kind of Accredited Service is “Need a Lift ? South Coast” ?

We are a Non-Metropolitan Chauffeur Service and operate with NV number plates on our vehicles. Please refer here for more inforation: https://www.sa.gov.au/topics/driving-and-transport/industry-services/taxi-and-passenger-transport/operator-accreditation. You may also read the Passenger Transport Act 1994 for more detail.

15. Why do you use dash cams in your cars ?

We understand privacy concerns regarding dash cams in vehicles. We use them to protect both drivers and passengers. We mention dash cams on our website in the Service Particulars and the Waiver and Release of Liability so potential clients are fully informed. According to the SA Surveillance Devices Act 2016, recording private conversations is illegal. However, conversations with the driver present are not considered private. Video surveillance is allowed with consent. Our cars display a message about dash cams, and the cameras are visible, ensuring passengers are informed. If a passenger prefers not to be recorded, they can request the dash cam to be turned off, but our policy is to keep them on for safety. Be assured that we only use video footage when absolutely necessary with the relevant authorities. And have never had to do so to date. Passengers who are uncomfortable with this are able choose another transport service.