Need a Lift? South Coast (NALSC) Service Details
1. Booking Time Frame
Plan ahead! Bookings need to be made at least 24 hours in advance to ensure we can give you the stellar service you deserve.
2. Tariffs
Our tariffs include a fixed booking fee (based on your pickup location) and a time-based fee. Rides within Goolwa have no booking fee! Booking fees start at just $10. Our time-based rates are $20 per 15 minutes during business hours and $35 per 15 minutes after hours. The clock starts at pickup and includes any stops or assistance along the way.
3. Payment Methods
Pay your way! We accept cash in-car, credit/debit cards, online payments, and direct bank transfers. Make sure to settle your payment promptly to avoid any booking hassles.
4. Cancellation and Rescheduling
Cancellation: Please notify us immediately if you need to cancel. Cancellations with less than 24 hours' notice incur a fee equal to the booking fee.
Rescheduling: Let us know at least 24 hours before your original booking time if you need to reschedule. We'll do our best to accommodate your new time, subject to availability. Your booking fee will transfer to the new appointment.
Store Credit: We don't do cash refunds, but we can issue store credit via a gift certificate (valid for 12 months).
5. Late Bookings
Need a last-minute ride? We'll do our best! Late bookings (less than 24 hours in advance) are subject to availability and may incur an additional fee. Contact our customer service team for help.
6. No-Shows
If you don’t show up for your scheduled pickup without letting us know, you’ll be charged the full amount, including the booking fee.
7. Block Time Calculations
The clock starts when our driver arrives or at your designated pickup time (whichever is later) and stops when we reach your destination.
8. If We Are Late
We aim to be punctual, but sometimes traffic or previous bookings cause delays. We'll call or text if we're running late. While we strive for timeliness, we can't compensate for delays beyond our control.
9. Behavior While Traveling
Please be courteous to our drivers and fellow passengers. Misbehavior will result in being asked to exit the vehicle, and if necessary, we'll contact authorities. Respect goes both ways—our drivers will always treat you with the same courtesy.
10. Clean-Up Fee
Keep it clean! A $300 fee applies if you make a significant mess in our cars (e.g., vomiting, bringing sand from the beach, muddy shoes). Failure to pay this fee will result in being blacklisted from NALSC.
11. Service Amendments
Need to change your pickup location, time, or destination? Let us know at least 24 hours in advance, and we'll do our best to accommodate, subject to availability.
12. Client Responsibilities
Be ready at the scheduled time and location. Delays on your part may affect service quality and aren't eligible for compensation.
13. Blacklisting
We reserve the right to cancel your bookings for any reasonable grounds, including non-payment, multiple no-shows, bad behavior, or soiling our car.
14. Communication at Pickup
We'll try to reach you if you're not at the pickup spot. We’ll send an SMS upon arrival, another after 5 minutes, and a call after another 5 minutes. If you’re still not there after 15 minutes, it’s considered a "No Show."
15. Surveillance Dash Cameras
Our vehicles are equipped with front and rear-facing cameras for safety. By booking, you consent to being recorded. Footage is retained until the storage is full, at which point the oldest videos are deleted.
16. Contact Information
For any questions, changes, or cancellations, reach out to our customer service team at 0491 673 341 or visit NALSC Contact. We’re here to help Monday to Friday, 8:00 am to 6:00 pm.
By booking our services, you agree to adhere to these policies. Thanks for choosing us—we look forward to providing you with a fantastic travel experience!